Refund and Cancellation

How GrowthProof subscriptions renew, may be canceled, and may qualify for a refund.

Effective and last updated: July 31, 2026

Billing provider

Checkout, subscription management, tax handling, invoices, and payment processing are handled by Lemon Squeezy.
GrowthProof stores subscription status, plan, workspace limit, and webhook records needed to operate the account.
Plan changes start through the GrowthProof billing page and complete on the hosted Lemon Squeezy checkout flow.
The price, currency, billing interval, applicable taxes, and renewal terms shown at checkout control the purchase if they differ from general website copy.

Customers may cancel from the GrowthProof billing portal or linked Lemon Squeezy customer portal. Cancellation normally prevents the next renewal and remains effective through the current paid billing period.
Cancellation does not automatically request or schedule account deletion. Tenant data may remain stored after cancellation until an account owner submits a separate deletion request.
An owner deletion request starts a 30-day read-only grace period so reports and evidence can be reviewed or exported before tenant-scoped data is queued for deletion.
Workspace and evidence write access may be restricted when billing status is canceled or read-only.
Deleting a GrowthProof account does not automatically cancel an active Lemon Squeezy subscription; customers should cancel billing before requesting account deletion.

Except where applicable law requires otherwise, subscription charges are non-refundable after a billing period begins. Customers should cancel before the next renewal date.
Duplicate charges, billing errors, or a material inability to access the purchased service should be reported promptly. Eligible requests are reviewed through support and processed through Lemon Squeezy.
Approved refunds do not automatically remove legal, accounting, webhook, or audit records that must be retained.
Nothing in this policy limits mandatory consumer cancellation or refund rights that apply in the customer's location.

Upgrade or downgrade timing, credits, and prorations are shown by Lemon Squeezy before the plan change is confirmed.
After an unresolved payment failure, GrowthProof may restrict the tenant to read-only access while Lemon Squeezy retries or updates the subscription state.
Customers are responsible for maintaining a valid payment method and current billing contact information.

Questions about this policy may be sent to Shawal Kabir Chy, trading as GrowthProof at support@getgrowthproof.com.

Business address: Road 8, House 405, Block D, Bashundhara R/A, Dhaka 1229, Bangladesh